Frequently Asked Questions
We require credit/debit cards in order to secure the payment for our services.
No, we will charge the card after the cleaning services are completed.
Rest assured that LeBlanc Cleaning is insured and bonded.
We normally send out 1 cleaner for a recurring clean, while we send out a small team for the first initial cleaning.
Initial Cleaning means making your home super clean so that we’ll have a fresh start, while the Recurring Cleaning means maintaining the cleanliness.
We don’t expect tips but we’ll certainly appreciate it.
We normally send out a team and do a Property- Walk through in order for us to know the condition of the home.
Yes, we offer carpet cleaning.
LeBlanc Cleaning also use green products especially if a client requests it.
No, LeBlanc Cleaning provides all cleaning equipment and supplies.
Typically we are closed during holidays, so what we’ll normally do is reschedule the cleaning.
Due to health and safety regulations we cannot clean areas containing biohazard waste such as animal or human waste or urine. We also don’t clean 15 ft. high windows since the insurance will not cover it.
We schedule our cleaning at 8:00 am- 10:00 am and 10:00 am- 12:00 pm as arrival window of the cleaners. We don’t clean late in the afternoon.
This is entirely up to you. Most of our customers are not at home during their cleanings, which is why we ask for the lockbox code in order for us to have access while the client’s away.
No, we don’t have cancellation fee but we would like you to call us 2-3 business days before your cleaning schedule.